Yes, if a user has been created for any of your family members, they will be required to authenticate every time they try to access the Internet using the iHomeDefender. It is however possible to whitelist the device(s) in order to skip the authentication page but that would mean you would not be able to apply any parental controls or get user-based reports.
By default, the following list of websites is accessible to users under 8 years of age:
You can always add any other appropriate websites, which you feel are safe for young children by calling IronGate Security Networks’ toll free number: 1-855-IRONGATE (855-476-6428) or send an email to email@example.com
iHomeDefender displays a “Block Website” message if it finds any content of specified websites inappropriate for an age group, or the website or the Web Category to which that website belongs has been blocked.
The error page reflects IHomeDefender’s Web categorization for the given URL, which helps users understand the reason why it was blocked. However, if you feel that the specified website is not potentially harmful, please contact our support by calling toll free: 1-855-IRONGATE (855-476-6428), or send an email to firstname.lastname@example.org
Yes. iHomeDefender has the ability to allow or deny specific website, independent of user and/or general user controls. It only takes a couple of minutes to set up. Home account owners just need to call toll free: 1-855-IRONGATE (855-476-6428), or send an email to email@example.com
In such a scenario, we will have to reset the password for your family member. This can be done quickly by calling IronGate Security Networks’ toll free number: 1-855-IRONGATE (855-476-6428) or send an email to firstname.lastname@example.org
First, restart you cable or DSL modem. This can be done simply by unplugging it, wait for 2 minutes, and the re-plugging the power cord. If this does not appear to work, you may need to restart your iHomeDefender appliance. This can be done by pressing the “restart” button on the back of the appliance. If this still does not seem to fix the problem, please call IronGate Security Networks’ toll free number: 1-855-IRONGATE (855-476-6428).
To connect iHomeDefender wirelessly, you should have a wireless network adapter-enabled laptop. When your laptop starts, it will automatically detect the wireless network (also called SSID) named “IronGateSecurity.net####”. There will be four numbers that are unique to your device that will follow IronGateSecurity.net. Click the network icon in your machine's system tray (bottom-right of your screen) and select “IronGateSecurity.net####”. After selecting “IronGateSecurity.net####”, you will be asked to enter the exact Security/Pass Key printed on the sticker at the bottom of your appliance, or that has been emailed to you. This passkey will allow you and or your guests to connect to the IHomeDefender appliance over Wi-Fi.
IronGate Security Networks stresses “defense-in-depth” best practices. Given that, having desktop or laptop antivirus is a good idea, and certainly advised if you take your laptop outside of your home network.
Yes, iHomeDefender ensures clean Web and Email traffic. iHomeDefender scans all incoming and outgoing traffic over Web and Email.
In case of malware occurrence, iHomeDefender logs the malware and cleans it. You don’t have to do a thing!